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We could not have asked for better care

Posted By Grateful of Kent

"We could not have asked for better care"

About: Arran War Memorial Hospital / Accident & Emergency

(as a relative),

After a fall on rocks on Arran, my husband received wonderful care from the A&E staff at Arran War Memorial Hospital, Lamlash. They were kind, efficient, diligent, caring and humorous. We could not have asked for better care, and are very grateful.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/07/2016 at 14:42
Published on Care Opinion at 15:27

picture of Eunice Goodwin

Dear Grateful of Kent,

That must have been quite scary for you both but I am glad you got such good care. I hope there has been no real harm done to your husband and you manage to continue to enjoy the Arran experience.

I will be very happy to pass this on to the team, I am sure it will make their day. It is nice to hear such a lovely description of the staff. (Right enough, I think you need to have a sense of humour whilst living with the Scottish weather).

Thank you for taking the time to share your story,

Best wishes,

Eunice

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Update posted by Grateful of Kent (a relative)

Thank you Eunice, but I actually reported our satisfaction to your Chief Executive when we returned home a month ago, and he promised to pass our remarks on to the team at Lamlash - hope he did so! We have also belatedly written to them to thank them, so they should have that soon.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/07/2016 at 16:46
Published on Care Opinion at 17:09

picture of Eunice Goodwin

That is fabulous, thank you.

Eunice

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