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brilliant dr and nurses

Posted By dee mcmillan

"brilliant dr and nurses"

About: Crosshouse Hospital / General Surgery

(as the patient),

Few wks ago I had my gallbladder removed I was stressing about general anaesthetic as my heart races.

doctor who was doing surgery asked if I was OK. I told him about the general and how my heart reacts. he replied I will take good care off u and lovely nurse helped and replied in same way.

Surgery went well and I woke feeling so starving we all had chuckle including doctor and nurses. Great company and really should have had no worrys brilliant Dr and nurses x

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/04/2016 at 14:34
Published on Care Opinion at 16:20

picture of Eunice Goodwin

Dear dee McMillan,

This is great to hear. I am so glad you found all the staff such good company and that you were put at ease during your care, Thank you for telling us about your experience, I will be happy to share it with the team, it will make their day.

I hope you have fully recovered now,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/04/2016 at 16:42
Published on Care Opinion at 16:55

picture of Eunice Goodwin

Dear dee McMillan,

One of our senior manager would like to share your post with the specific team members if possible. If I could encourage you to contact me and give me your details, this will let us pass your gratitude and sentiments directly to those who cared for you on the day. Should you choose not to contact us, that is absolutely fine, we will still share this widely. I am contactable on 01563 826222 and at eunice.goodwin@aapct.scot.nhs.uk.

Once again, thank you for your lovely post.

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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