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Lack Of Support.

Posted By simmy

"Lack Of Support."

About: Three Towns Resource Centre / General Psychiatry

(as the patient),

Why are others facing the same disrespect and lack of concern? I have read other experiences on these pages and I can relate with the lack of support. At least another three tell of a lack of support, concern and respect. I was only diagnosed after a 3 month stay in hospital last year, Life is difficult enough trying to live with diagnoses, I was told in Hospital that your CPN was there to support you, then I had phone calls that were never returned and now I haven't heard from them in 4 to 5 weeks. Is it the reality that the CPN staff are over worked and seriously under staffed? I don't believe for one minute theyre not in this line of work to help and make a difference. I only ever contacted my CPN if I really needed to, I could go months without even a call, when I really did need them? ? They couldn't even return my calls? ? I would like to believe that this is due to their extremely high work load and that they deal with patients who must be more deserving than me. When I did see the CPN he was a gentleman

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
We are preparing to make a change
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/04/2015 at 16:25
Published on Care Opinion at 17:36

picture of Eunice Goodwin

Dear simmy,

I am so sorry that you have an experienced which has left you feeling poorly supported. I have passed this to the Senior Manager and it has been agreed to look into this to see what we can learn and change as a result of the posts such as yours. Thank you for contacting us off-line as well as via PO, someone will call you this afternoon to discuss your needs.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/04/2015 at 13:22
Published on Care Opinion at 19:50

picture of Eunice Goodwin

Thank you for contacting us via Patient Opinion. I am delighted to hear that you have spoken to the CMHT Team leader and things are back on track

Kind regards

Sharon

Clinical Operations Manager (North Ayrshire)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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