This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Quality of hospital care

Posted By Simpson

"Quality of hospital care"

About: University Hospital Ayr / General Surgery

(as the patient),

Was admitted to Ayr University Hospital via the 111 helpline service and A & E last May on one of the busiest weekends of the year. Admission to ITU was due to sepsis following laparotomy +hartmanns procedure for perforated diverticular disease.

My length of stay in hospital was 10 days.

I was subsequently readmitted to the same hospital recently for the reversal procedure, and discharged.

What was good:

admission

auxiliary staff

hospital food

Intensive Therapy Unit

nursing care

surgeons attitude

surgery

ward care station 1/2

What wasn't good:

On call doctor and GP diagnosis

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 24/03/2015 at 11:46
Published on Care Opinion at 11:52

picture of Eunice Goodwin

Dear Simpson,

I am so pleased that on the whole, your experience of the service was good and I will be delighted to pass this to the teams you have mentioned. I am sure they will very much welcome a pat on the back. On the other hand, I am sorry you felt that the GP’s diagnosis and the on-call doctor were not good. I will be happy to discuss this further or I could ask the team to look into your out-of-hours experience should you wish. If you would like to contact me and let me know your name and date of birth and what you would like me to do, you can contact me, by email on eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222. In the meantime, I will pass this to the out-of-hour’s service for their consideration.

I hope you are well recovered from your procedure now,

Best wishes

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k