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"Not happy with care for Achilles' tendon recovery"

About: University Hospital Of Hartlepool / Trauma and orthopaedics University Hospital Of North Tees / Trauma and orthopaedics

(as the patient),

Had an appointment following surgery and a discussion was had over what I should do. I was told to come back in a further 2 weeks, and they would also arrange a physio appointment in 2 weeks. When leaving, I was unable to get an appointment in 2 weeks (as per guidance) so they said to come back in 4 weeks. They then said that there was no appointments available in 4 weeks so come back in 6.

I mentioned to the nurse that I only knew what was going on & expected over the next 2 weeks and was informed that the doctor said it was ok come back in 6 weeks. I visited the physio, who was unable to help as I was not told what to do after the 2 weeks were up & he could not help until he spoke to the doctor/consultant.

I am now in limbo & not working and do not how to proceed. I have received a letter from my visit after 13 days on what I needed to do up to day 14. The letter states that I would be seen in 2 weeks time with the 2 crossed out in pen and replaced with a 4, so they could not get the letter right either.

The nurse was unfriendly and not helpful and I feel that the care was not up to standard.

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Responses

Response from Tim Mallender, Iain Wright's Office, MP for Hartlepool 10 years ago
Tim Mallender
Iain Wright's Office, MP for Hartlepool
Submitted on 02/04/2014 at 10:57
Published on Care Opinion at 12:08


Dear "Hop along",

I have just read of the difficulties that you are experiencing having been left with insufficient support following surgery. If you are a Hartlepool constituent, please feel free to get in touch on 224403 or e-mail iain.wright.mp@parliament.uk if you would like Iain to assist in getting a satisfactory resolution to the concerns that you have raised.

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Response from University Hospital Of Hartlepool 9 years ago
University Hospital Of Hartlepool
Submitted on 06/09/2014 at 12:38
Published on nhs.uk on 07/09/2014 at 04:00


We are sorry to hear you have had this experience. Please con act our patient experience team on 01642 624719 or email them at patientexperience@nth.nhs.uk. They are there to help. Thank you for taking the time to leave a comment and please get in touch so our patient experience team can help sort this out for you.

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Response from University Hospital Of North Tees 9 years ago
University Hospital Of North Tees
Submitted on 06/09/2014 at 12:42
Published on nhs.uk on 07/09/2014 at 04:00


We are sorry to hear you have had this experience. If you wish to discuss your concerns please contact our patient experience team on 01642 624719 or email them at patientexperience@nth.nhs.uk. They are there to help. Thank you for taking the time to leave a comment on NHS Choices.

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