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"Care and support for recent health complications"

About: Queen Elizabeth University Hospital Glasgow / Neuro Intensive Care Unit (Ward 61) Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a relative),

My father is in his 80's, and a cancer survivor having undergone major surgery 8 years ago. Recently he appeared to experience some difficulties with his short term memory and was becoming confused. His G.P. carried out a physical exam including blood and urine tests which showed nothing of major concern, but they listened to my concerns over his rapid decline and referred him to the QEUH for further assessment. Within 12 hrs he was assessed, scanned and admitted as he was found to have abnormal swelling to the left side of his brain. There was a day's wait to get him a room on a ward but I can't praise staff enough for their efforts to keep him supported and cared for during this time. This quality of care and compassion continued on the ward where he remained for a week. Medication reduced the brain inflammation, and he was discharged for further outpatient investigations into what caused the issue to arise. His follow up appointment was booked for just over a week after discharge. In the interim time we visited the Financial Advice service in the cental atrium floor to get an insight into help that may be available to keep dad living independently at home. The advisor, Mark, was very patient and helpful and gave us advice on several matters which we are looking into. Whilst no-one wants to experience poor health and hospital visits, it is encouraging to have such a positive all round experience in difficult times. Thank you to all for a job well done!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 days ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 04/12/2025 at 14:01
Published on Care Opinion at 14:01


picture of Kevin Torbet

Dear Viable

Thank you very much for taking the time to share your father’s recent experience. We are sorry to hear about the worrying symptoms he developed, and we appreciate how stressful this period must have been for both him and your family. We are pleased that his GP listened to your concerns and that the team at the Queen Elizabeth University Hospital were able to assess him so quickly and admit him for the care he needed.

Your kind words about the staff who supported him during the wait for a ward bed, as well as those who cared for him throughout his stay, are greatly appreciated. Our teams work hard to provide safe, compassionate, and timely care, and it is reassuring to hear that you felt supported at every stage.

We are glad to know that the treatment reduced the inflammation and that he was able to return home with an outpatient plan already in place. It is also encouraging to hear that the Financial Advice service was able to assist you—Mark will be pleased to know that his guidance made a difference during what is undoubtedly a challenging time.

Thank you again for your thoughtful feedback. We will share your comments with the relevant teams, who will be heartened to hear them. We wish your father all the very best with his recovery and ongoing investigations, and we hope he continues to feel well supported.

Kind regards

Kevin

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