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"Cancelled endoscopy"

About: University Hospital Wishaw / Endoscopy

(as a relative),

My mum - who is in her late 70s - had an appointment for an Endoscopy. She got taken through, myself and Dad went for a coffee, we came back up  and she still had not been taken. The nurse said they were doing all the colonoscopies first, so I asked why give my mum an appointment for 1.15pm. The nurse said they all don't work in Wishaw and were called from other hospitals to work on a Sat.

My mum was getting sedated after waiting so long without even having the canula fitted, she said she would try the spray but if unable to do they would still go ahead with the sedation. My mum was unable to do it with the spray, they then said they could not do the sedation.

In my our opinion we felt as if they just wanted to finish for the day and that is why they did not do it. My mum had just been diagnosed with lung cancer and we had to call up to try and get another emergency appointment which thankfully we got, as the cancer doc from Monklands wanted all the results for an upcoming appointments.

I felt all that happening on the Sat just added to the anxiety and stress that my mum was going through.

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Responses

Response from Tracey Buchanan, Interim Senior Nurse, Peri-op Services, NHSL University Hospital Wishaw yesterday
Tracey Buchanan
Interim Senior Nurse, Peri-op Services,
NHSL University Hospital Wishaw
Submitted on 28/11/2025 at 14:00
Published on Care Opinion at 14:01


Thank you for sharing your experience with us. I am truly sorry to hear about the difficulties your mum faced during her recent endoscopy appointment and the added stress this caused for your family, especially given her recent diagnosis.

From what you’ve described, the delay in her procedure, the lack of clarity around scheduling, and the issues with sedation were understandably frustrating and concerning. We appreciate you taking the time to highlight these points, as they help us identify areas where we need to improve.

We aim to provide compassionate, timely care, and it’s clear that on this occasion, we fell short of that standard. Please be assured that I will carry out a review of what occurred, however please know that you can also contact our Patient Affairs team.

Thank you again for bringing this to our attention, and please accept our apologies for the distress this situation caused.

Kind regards,

Tracey

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