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"Many members of staff over stepped boundaries"

About: Haytor Unit

(as the patient),

I was laughed at and humiliated on multiple occasions on this unit. Humiliated, no clean clothes, left with no bed covers, no soap. There was a commode in room even though I could walk which made me very confused in the state I was already in. Made to feel like I was imprisoned in my room and unable to leave. My room was not cleaned, I was left in a mess.

Many members of staff over stepped boundaries. One was fiddling with my hair and stroking my face made me feel extremely uncomfortable but unable to express it at the time. I saw some staff just sat scrolling on phones. A member of staff said that they want sex as were they looked at me and spoke to another member of staff. Of course many may say this could be delusions but I have a very clear memory of what was real and what was not, I was often too frightened to speak out about anything at all. 

I was forced to take medication when I wanted to decline it was rammed in my mouth. Disgusting. I felt so drugged at points I could hardly walk or speak.

Makes me feel sick actually thinking about my experience.

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Responses

Response from Lizzie Life, Complaints Lead, Experience Safety and Risk, Devon Partnership NHS Trust 5 days ago
Lizzie Life
Complaints Lead, Experience Safety and Risk,
Devon Partnership NHS Trust
Submitted on 24/11/2025 at 10:26
Published on Care Opinion at 10:29


Thank you for sharing your experience.

The standard of care you describe fell significantly short of what is expected. No one should feel unsafe in our care settings.

Your experiences are concerning, and I would appreciate the opportunity of reviewing this matter further. Please contact the Patient Experience Team via telephone 01392 675686 or email dpt.pals@nhs.net.

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