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I should have been sent an info pack

Posted By Gorgierules

"I should have been sent an info pack"

About: Queen Margaret Hospital / Endoscopy

(as a service user),

I was meant to get an endoscopy I got a text message with my appointment through the NHS portal, I turned up to my appointment and was told I should have been sent an info pack with a solution I was meant to drink but I didn't receive any of this so my appointment was a waste of time and now I need to wait even longer for my surgery

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Responses

Response from Pauline Hope, Clinical Nurse Manager, Planned Care Directorate, NHS Fife last week
Pauline Hope
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 20/11/2025 at 09:24
Published on Care Opinion at 09:24

Morning,

My name is Pauline Hope and I am the Clinical Nurse Manager for Endoscopy. Thank you for taking the time to share your story on Care Opinion.

I am very sorry to read about your experience and to gain a better understanding can you please get in touch by telephone on 01592 643355 ext 20010.

Kind regards

Pauline

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Response from Yvonne Bernard, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife last week
Yvonne Bernard
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife

Submitted on 20/11/2025 at 09:41
Published on Care Opinion at 09:41

Dear Gorgierules,

Thanks for your feedback regarding your recent experience in our Regional Endoscopy Unit at Queen Margaret Hospital.

I was sorry to hear that you had not received your pack containing bowel preparation for the procedure you came in for which resulted in your test not being able to be carried out.

I will feed this back to NHS Lothian who are in charge of sending out the relevant information/preparation for you to attend QMH for your actual procedure.

kind regards

Yvonne Bernard, Charge Nurse

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