Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Prompt, professional service

Posted By Happy 21

"Prompt, professional service"

About: Arbroath Infirmary / Minor Injuries

(as a parent/guardian),

I attended the unit  with my granddaughter, who wouldn’t weight bear after injuring her leg on her trampoline. 

Albeit, the unit was quiet, we were attended to very promptly .

We met Kirsty, the nurse practitioner who was very child friendly, she carried out a comprehensive examination of the leg and reassured me that an x-ray wasn’t required and that it was probably a soft tissue injury. 

Kirsty gave me a treatment plan for my granddaughter and explained we should reattend the unit if her symptoms didn’t improve over the forthcoming 2 days.

As a retired emergency nurse, I was delighted, very impressed and reassured with the prompt, professional service that my granddaughter received.

I would happily use this service again and recommend it to family and friends should they have the misfortune to require minor injuries treatment.

I’m pleased to say my granddaughter is making a rapid recovery at home following Kristy’s advice.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kathryn Cook, Senior Staff Nurse, Minor Injuries Units, Angus Health & Social Care Partnership last week
Kathryn Cook
Senior Staff Nurse, Minor Injuries Units,
Angus Health & Social Care Partnership

Submitted on 19/11/2025 at 16:57
Published on Care Opinion at 16:57

Dear Happy 21,

Thank you so much for leaving such positive feedback on Care Opinion about your granddaughter's recent visit to Arbroath Minor Injuries Unit.

I am sorry to hear your granddaughter injured her leg. I'm glad to hear she is on the mend now and her leg is feeling better following nurses advice. I'm delighted to hear your positive comments, you were treated by one of our experienced nurses, Kirsty who carried out a comprehensive examination and were given a thorough treatment plan. All our nursing team strive to be professional and provide a seamless service to patients.

Thank you again for taking the time to share your thoughts on your granddaughters care. I will ensure your kind comments are passed onto Kirsty and the rest of the nursing team.

Take care,

Katy Cook (Senior Primary Care Nurse, Arbroath Minor Injuries Unit).

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k