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Out of hours care

Posted By earmarkgf36

"Out of hours care"

About: East Lothian Community Hospital / GP Out of Hours Service (Lothian Unscheduled Care Service) Western General Hospital / Respiratory Medicine

(as the patient),

I was referred to East Lothian Community Hospital Out of Hours by NHS24 due to shortness of breath from what I suspected has an ongoing chest infection.

The nurse I saw was called Kim and she was lovely. She referred me to Western General for a suspected clot on my lung and I am very lucky she did. She was very understanding and explained everything carefully and clearly to myself & my husband. Excellent service as always at this hospital

Western General staff took excellent care of me while I stayed there and have me on the right course of treatment for what was a completely unexpected diagnosis. They were very empathetic and understanding and I was seen to promptly and all tests scans etc were done in a very quick and efficient manner.

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Responses

Response from Edmund Witkowski, Clinical Service Manager, GP Lothian Unscheduled Care Services, NHS Lothian 3 hours ago
Edmund Witkowski
Clinical Service Manager, GP Lothian Unscheduled Care Services,
NHS Lothian

Submitted on 14/11/2025 at 13:32
Published on Care Opinion at 14:10

picture of Edmund Witkowski

Dear Earmarkgf36,

Thank you for posting this description of your recent experience when you attended the OOH Service at East Lothian Community Hospital.

It is great to get positive feedback about the care we deliver and that the staff have provided this in a manner that impressed you so.

We will pass on your comments, which will be appreciated by Kim.

I hope you are now recovering well from the course of treatment provided following your diagnosis at WGH.

Kind regards.

Ed

Edmund Witkowski

Clinical Service Manager

LUCS

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Response from Hayley Harris, Clinical Director, Lothian Unscheduled Care Services, NHS Lothian 3 hours ago
Hayley Harris
Clinical Director, Lothian Unscheduled Care Services,
NHS Lothian

Submitted on 14/11/2025 at 13:59
Published on Care Opinion at 14:11

Dear earmarkgf36

I'm replying as the Clinical Director at LUCS, the GP OOH service, following your recent visit to East Lothian Community Hospital. Thank you for your kind words about our service and your praise of Kim - she will be delighted to get this feedback and it really makes a difference to staff. I am glad that the service provided you with an appropriate onward referral to get the treatment you needed from our colleagues at the Western General Hospital. We all hope that you are making an excellent recovery.

Best wishes

Hayley

Dr Hayley Harris

Clinical Director, LUCS

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Response from Fraser Chalmers, Clinical Nurse Manager, GP Lothian Unscheduled Care Services, NHS Lothian less than an hour ago
Fraser Chalmers
Clinical Nurse Manager, GP Lothian Unscheduled Care Services,
NHS Lothian

Submitted on 14/11/2025 at 15:04
Published on Care Opinion at 15:17

Hello,

Thank you so much for taking the time to leave such positive feedback. It is always heart warming to read of peoples positive experiences.

I will ensure that Kim receives this feedback and hope that you are making a good recovery.

Fraser Chalmers

Clinical Nurse Manager

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