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"All around great care"

About: Raigmore Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I started to feel very unwell with excruciating pain around my chest area. I had all classic symptoms of having a heart attack. Considering we live well over an hour from Raigmore, the ambulance only took around 30 minutes to arrive.

The care and compassion these three ladies showed me was outstanding. They explained everything what would happen to me and was very reassuring.

Once at the hospital, there was no waiting around. I was seen immediately first by staff nurse in A&E and didn’t wait very long for the doctor, who again was so nice and reassuring. I felt such a fraud because I was absolutely fine! But wasn’t made to feel that way.

I’d like to thank the ambulance staff and all nurses and doctor in A&E and I’m so grateful for the fantastic care I received.

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Responses

Response from NHS Highland 6 hours ago
Submitted on 14/11/2025 at 10:50
Published on Care Opinion at 10:50


Dear Tuck63

Thank you very much for your kind feedback, it means a great deal to staff.
Unfortunately we are not always able to see people quickly due to pressures on our systems, so it is encouraging to hear that you were treated quickly and with care.

Thanks,
Nicola


Dr Nicola MacInnes
Consultant in Emergency Medicine
Clinical Director, Emergency Department, Raigmore Hospital

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