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"Incredible service - above & beyond"

About: Outpatients Services / Eye Outpatients diagnostic unit [EODU]

(as the patient),

I came to use the service in relation to cateracts in both eyes. This service in itself was also excellent from start to finish…what was particularly pleasing is that while attending they identified a skin tag under my left eye, which the consultant Mr Gupta at the RVH Eye clinic was concerned about and as such resulted in the skin tag being removed for a biopsy. Mr Gupta is an incredible man who made the whole process seamless, fun and straightforward while sharing his knowledge and keeping us fully aware/informed on each visit. Mr Gupta is an incredible man and a rare & valuable asset to the NHS- we’ve never been looked after in such a manner before where whole medical journey from assessment to treatment to outcome was an absolute pleasure- thank you

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Responses

Response from Adam Wright, Service Manager, Ophthalmology Services, Belfast Health and Social Care Trust 2 days ago
Adam Wright
Service Manager, Ophthalmology Services,
Belfast Health and Social Care Trust
Submitted on 12/11/2025 at 10:15
Published on Care Opinion at 10:15


Dear greenjf39,

Thank you very much for your wonderful feedback. Mr Gupta is a valuable member of the team and I will be sure to pass this positive message back to him.

Regards

Adam

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Response from Ann McConnell, Nurse, Ophthalmology, Belfast health and social care trust 2 days ago
Ann McConnell
Nurse, Ophthalmology,
Belfast health and social care trust

Department manager for Ophthalmic outpatients.

Submitted on 12/11/2025 at 10:31
Published on Care Opinion at 10:31


picture of Ann McConnell

Dear greenjf39

Oh behalf of Mr Gupta and the team thank you so much for your very kind feed back on our service. I am so glad you have had a positive experience.

I will be sure to pass on your kind words to Mr G himself, he will be delighted.

Very best wishes

Sr Ann McConnell

Ophthalmology OPD (EODU)

RVH

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