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No Gp appointment available

Posted By herculesft97

"No Gp appointment available"

About: Ridingleaze Medical Centre

(as the patient),

I telephoned the surgery at 8am and was 26 in the call. I got through at 8.20 and there were no appointments left. I was offered one in 2 weeks time. I was ringing as I have symptoms of ovarian cancer. I was eventually given a phone appointment. 

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Responses

Response from Chelsie Harding, Patient and Admin Manager, Pioneer Medical Group 2 weeks ago
Chelsie Harding
Patient and Admin Manager,
Pioneer Medical Group

Submitted on 20/11/2025 at 11:21
Published on Care Opinion at 12:35

Thank you for taking the time to share your experience. I am very sorry to hear how stressful and worrying this situation was for you, especially when you were calling with symptoms that were causing you significant concern.

This is not the level of access or reassurance we want any of our patients to experience, particularly when they are anxious about their health.

We take feedback about our appointment system very seriously, and we would like the opportunity to look into this in more detail so we can understand what happened any identify any improvements we can make.

As we cannot discuss personal information on a public platform, I would be grateful if you could contact the practice directly so we can review this properly and offer any further support you may need.

Please contact Chelsie Harding, Patient and Admin Manager, or the Practice Manager at Pioneer Medical Group, and we will be happy to help.

We are also happy to arrange a face-to-face meeting at a time that is convenient for you to go through your concerns and discuss any areas where we can improve.

Kind regards,

Chelsie Harding

Patient and Admin Manager

Pioneer Medical Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by herculesft97 (the patient)

Thank you. I am sorry to have left a negative response because when the GP phoned me she was marvelous and arranged an appointment at a different surgery. The GP there was very good.

Response from Chelsie Harding, Patient and Admin Manager, Pioneer Medical Group 2 weeks ago
Chelsie Harding
Patient and Admin Manager,
Pioneer Medical Group

Submitted on 24/11/2025 at 10:48
Published on Care Opinion at 10:49

Thank you for your updated feedback, we are really pleased to hear that your experience improved.

Best wishes,

Chelsie Harding

Patient and Administration Manager.

Pioneer Medical Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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