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"Overall my experience was comforting, reassuring and professional"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Acute Ambulatory Hub Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

Was admitted to A&E after having a fall.  Had taken a stomach infection that resulted in dehydration. I passed out while using the toilet and struck my face causing several gashes. Was admitted by ambulance to hospital. Ambulance staff were professional and caring. Experience can only be described as exceptional! 

At Causeway Hospital I was admitted promptly and assessed by a doctor within 30 minutes. I was admitted and assessed by medical staff suspected an infection was placed in an isolation ward. The nursing and auxiliary staff were all professional, caring and supportive. I remained in this room being given intravenous medications and being further assessed for two days. As no medical beds were available was discharged in the afternoon to come back next morning to the Acute Ambulatory Unit. Again I was professionally dealt with. 

Overall my experience was comforting, reassuring and professional. My only criticism of the hospital experience would be that I was not kept informed of what was happening. Discussions between nursing and medical staff were not communicated to me which made me feel left in the dark about what was happening.


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Responses

Response from Karen Sheridan, Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU, NHSCT yesterday
Karen Sheridan
Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU,
NHSCT
Submitted on 11/11/2025 at 15:14
Published on Care Opinion at 15:14


Dear pictoryb36,

My name is Karen and I am the Assistant Clinical Services Manager for Causeway Acute Ambulatory Unit (AAU). Thank you for taking the time to write about your hospital experience & I do hope you are feeling better.

I am pleased to hear that you felt the AAU staff treated you professionally. The team in AAU strive to provide the highest standards of care for patients attending the unit.

I am sorry you were not kept informed regarding your care. I will share your feedback regarding the lack of communication with the AAU staff and ensure this is shared for learning.

Best wishes,

Karen.

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