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Treated with such kindness and empathy

Posted By sagittawy36

"Treated with such kindness and empathy"

About: University Hospital Ayr / Dermatology

(as the patient),

I was treated with such kindness and empathy by the dermatology nurses. 

Lynn was able to get blood out me first time which is rare for people to get showing her amazing skills and Julie was so kind and warm towards me, even when my skin was its worst she touched it no problem and made me feel like I wasn’t vile with my skin condition. 

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Responses

Response from Hazel Hainey, Lead Nurse for Medicine, Acute Services, NHS Ayrshire and Arran 3 days ago
Hazel Hainey
Lead Nurse for Medicine, Acute Services,
NHS Ayrshire and Arran

Submitted on 11/11/2025 at 15:32
Published on Care Opinion at 15:32

Dear sagittawy36

Thank you for sharing this lovley feedback regarding your recent visit to the Dermatology nurses. It is lovley to read that our staff are showing they understand the organistations values of being safe, caring and respectful. Please be assured I will share this with the team specifically the 2 nurses you mentioned.

Kind Regards

Hazel Hainey
Lead Nurse Medical Divsion

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Response from Sandra Hanlon, Ward 2E- Dermatology and Dermtology OP, Crosshouse Hospital, NHS Ayrshire and Arran 3 days ago
Sandra Hanlon
Ward 2E- Dermatology and Dermtology OP, Crosshouse Hospital,
NHS Ayrshire and Arran

Submitted on 11/11/2025 at 16:22
Published on Care Opinion at 16:22

Dear sagttawy36

Thankyou for the positive comments and you will not be surprised to hear that we nickname Lynn, The Vampire, as she is excellent at putting patients at ease and getting their blood. Both Julie and Lynn will be delighted when I share your feedback.

Please be reassured that staff will always treat Dermatology patients with empathy and kindness as we understand how difficult it can be to show your skin with many skin conditions having a huge impact on day to day life.

I hope your skin condition responds and improves with treatment and you will not feel as apprehensive if you need to have blood taken in the future.

Best wishes

Sandra

Sandra Hanlon

Senior Charge Nurse

Dermatology

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