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Wasted journey

Posted By caringrh47

"Wasted journey"

About: Honiton Community Hospital / Cardiology

(as the patient),

I drove the long journey to my cardiology appointment which was confirmed via the MyCare app.  When I arrived the staff could not find my appointment in their system, I was also then told that the appointment could not go ahead as the doctor was not in work due to illness.  I am sure it would have been possible to notify me before I set off and saved a wasted and frustrating journey.

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Responses

Response from Jane Woods, Head of Records Management (Eastern Services), Health Records Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Jane Woods
Head of Records Management (Eastern Services), Health Records Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 13/11/2025 at 14:02
Published on Care Opinion at 14:02

Dear caringrh47

I am sorry to read your post. If you would be happy to provide me with your patient details I will look into this further for you. If a clinician is unwell then I would have expected somebody to have contacted you by telephone.

If you would be happy for me to investigate this you can contact me on jane.woods4@nhs.net - please could you provide me with your name, hospital number (MRN) or NHS number.

I am Head of Records Management and see these posts because I also manage the MyCare Helpdesk. Cardiology is not, therefore, my remit but I am equally happy to help understand what went wrong here.

Do you have another appointment booked?

Best wishes.

Jane

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