"My dad falling & unable to get up"

My dad fell using his zimmer frame around 6.30am today. He used his lifeline who called the ambulance & then called me. I arrived at 7.00am & spoke to the ambulance service who said they were going to do a referral to the Urgent Community Response service. At around 9.00am the ambulance service called again & after checking that dad didn’t need an ambulance but would be referred to the Urgent Response Service, I mentioned he had already been referred but she didn’t know that so presumably the original referral wasn’t completed as Gudrun & Di diverted to dads as soon as the second referral was made. Dad had been on the floor for 4 hours when Gudrun & Di arrived & was very uncomfortable. They were brilliant with him, checked him thoroughly & listened to him. They were cheerful & knowledgeable, getting him carefully back into his armchair. He was so pleased to be upright & back to normal, they made him a hot drink & had a chat with him, checking everything was ok. We would both like to thank them very, very much.