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Wheelchair carpark access

Posted By guidebn64

"Wheelchair carpark access"

About: Forth Valley Royal Hospital / Outpatients

(as a service user),

On leaving my appointment at forth valley hospital in my powerchair I rolled along to the dropped curb at the end of the carpark which was blocked by a parked car. I struggled to get myself down the raised curb to cross over.

I have raised this with reception twice in the past year when I didn’t have a powerchair and knew it would be a problem for others and if I ever did have a chair. It has now become a big problem for me and I felt really angry today having experienced it for the first time in my chair.

A bollard or sign needs to go here as it is one of the main routes to get to the building. I frequently visit this hospital and that is my main route from my house. 

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Responses

Response from Jacqueline Fraser, Deputy Charge Nurse, Out-patients Department, NHS Forth Valley 4 days ago
Jacqueline Fraser
Deputy Charge Nurse, Out-patients Department,
NHS Forth Valley

Submitted on 10/11/2025 at 11:18
Published on Care Opinion at 11:18

Good morning, guidebn64.

I am sorry to hear that you had difficulty accessing your car, on this and other occasions.

I'd like to take this opportunity to thank you for your feedback which I will forward onto NHS Forth Valley security team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by guidebn64 (a service user)

Thank you for your reply. I encountered it again recently but it was even worse. Two cars were parked at the other end also blocking my way. I don’t take a car to the hospital, I travel in my powerchair. I ended up on the road this time on a very very busy Monday morning. I believe I could have easily been knocked over. I’ve taken photos and raised it with reception and security but apparently the hospital can’t do anything about this so I am now taking it up with my local councillor and MP.

Response from Jacqueline Fraser, Deputy Charge Nurse, Out-patients Department, NHS Forth Valley 4 days ago
Jacqueline Fraser
Deputy Charge Nurse, Out-patients Department,
NHS Forth Valley

Submitted on 10/11/2025 at 17:19
Published on Care Opinion on 11/11/2025 at 07:10

Thank you for your reply and for informing me that you are taking this matter forward with your councillor and MP. I hope that they will be able to help bring this to a resolve.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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