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"Kindness and reassurance at maternity triage"

About: Maternity Care Services / Obstetric Triage

(as a service user),

I attended maternity triage for the first time in this pregnancy at almost 17 weeks. This is the furthest I’ve made it and have had 3 miscarriages in the last year. 

The staff were all amazing, from the clerk that booked me in, to the CSW that took my bloods, to the midwives that assessed me on the phone and in person (sorry I can’t remember your names!!) and also Dr Ali who assessed me afterwards.

Everyone was kind, caring and professional and Dr Ali in particular was warm and really acknowledged my past losses and did everything he could to reassure me when I began to be tearful thinking history was repeating itself.

I left feeling like my concerns were heard and that I was reassured as much as possible that everything was ok and told I could phone/reattend at any point if things got worse.

Thank you so much guys! You guys are brilliant.

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Responses

Response from Alison Wilson, Charge Midwife, Obstetric Triage, NHS Lothian 2 weeks ago
Alison Wilson
Charge Midwife, Obstetric Triage,
NHS Lothian
Submitted on 10/11/2025 at 14:51
Published on Care Opinion at 14:52


Hello Maz724,

Thank you for taking the time to highlight your experience on your recent attendance to Obstetric Triage.

I appreciate how daunting this visit would have been for you, and am glad to hear that all our team members who you came into contact with were kind, caring and professional, and listened to your concerns,which is something that as a department we strive for.

I will ensure I feed this back to the whole team and in to particular Dr Ali.

Again, thank you for taking the time to provide your feedback and best wishes for the rest of your pregnancy.

Alison Wilson, Charge Midwife, Obstetric Triage and Assessment.

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