"Reoccurring Bartholin Abscess"

Called GP and was given antibiotics. The GP advised me to call back in case my symptoms worsen so they can refer me to GAU straight away so I do not need to go to A&E and also to complete my antibiotics, I asked in return if I need to speak to the GP when and If I will call back so they can refer me, they said no, as they will leave a note on my record and the reception team will know the GP left the note for me to be sent over to GAU.

My symptoms got worse so I called GP, and was asked by the member of staff I spoke to if I agree to a telephone appointment. I said yes. After I hung up I realised that that was wrong and re checked my NHS notes left by the GP. I called back and explained that the GP advised me to call back if my symptoms worsen so I can be sent to GAU. The member of staff I spoke to then said that they will speak to the doctor.

I checked my NHS app later and they had entered in my records that I requested a referral to GAU when in reality the GP asked them to do that in case my symptoms gets worse.

I will now be going to A&E to wait hours for a health issue that since it got worse I should have been sent to the GAU straight away as per GP instructions, instead I will wait for hours in the A&E. I am not even sure how I will get there because I cannot walk for more than 20 seconds, I cannot sit, the pain is unbearable. I will most likely lay down on the floor A&E.

And all this because a member of staff didn't read instructions. Absolutely disgusted, I no longer have antibiotics left and I have an infection untreated. In my view, this is playing with my health. I will be changing the practice, absolutely disgusted that I have to called twice to the practice to explain what the GP said, when they had my record in front of their eyes. And still they chose to do absolutely nothing.