"Attentive and compassionate nurse"

I attended an appointment at the Haematology clinic, Bridgewater Suite of Belfast City hospital. I had received disappointing news at my appointment and was very upset, I was battling to hold in my emotions while waiting for my prescription at the waiting area. The nurse who handed me my medications noticed that I was crying and invited me into a bay for some privacy. She asked if I was ok, offered me a glass of water and a listening ear. I was very touched by this gesture as I appreciate that hospital staff are very busy and did not expect her to stop for me. I appreciated that even though she could not change my medical condition, she showed me compassion by stopping to have a chat with me at a very v*ulnerable time. I wish I could remember her name to acknowledge her kindness but sadly I cannot recall. Overall, the staff at the haematology clinic are the most compassionate team I have encountered from the receptionist to the phlebotomists, nursing assistants, nurses and doctors. I appreciate their bedside manner in that they always seem willing to listen even when they do not have the answer.

I also appreciate the welcoming atmosphere in the waiting area especially the tea and coffee, library and 'The Hub' for young people. Sometimes, it's the little things when you are unwell.