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Poor hand hygiene

Posted By peppercp57

"Poor hand hygiene"

About: Castle Circus Health Centre / Torbay Sexual Health

(as a service user),

Excellent service, very efficient and helpful. Organised and supportive.

The only observation, staff member wearing gloves and touching their face/ nose. No hand washing or gelling. Type type of specimens taken, is it wise to wipe face with gloves in situ. They may know they are clean, does the client, other members of staff, CWC, GMC/NMC officials.

Did not observe hands being washed post blood taking. Normally other visits I have seen staff carry out hand hygiene.

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Responses

Response from Practice Manager, Devon Sexual Health - Torbay, Royal Devon University Healthcare NHS Foundation Trust last week
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 06/11/2025 at 12:48
Published on Care Opinion at 13:24

Dear Peppercp57

Thank you for taking the time to share your feedback. We are very sorry to hear about your concern regarding hand hygiene during your visit. We take infection prevention and control extremely seriously within our service and all staff are expected to follow strict hand hygiene protocols before and after every patient interaction.

We have shared your feedback with the team and used it as a reminder to reinforce our standards and ensure that these are visibly demonstrated to all service users. We want every patient to feel confident that care is delivered in a safe and professional way and we are sorry that this was not your experience on this occasion.

If you would like to discuss your visit in more detail, please do not hesitate to contact us.

Thank you again for raising this. Feedback like yours helps us maintain the highest possible standards of care.

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