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"Blown away with the care given by staff"

About: Crosshouse Hospital / Maternity care

(as a service user),

I recently had my first child at Ayrshire Maternity unit and was blown away with the care given by the staff, I wanted to thank them for all of their assistance. During pregnancy my midwife Kelly was very understanding of my needle phobia and put things in place to assist me with this. Carole was also very understanding when taking my bloods. I appreciate all their help and support. 

I opted for a c section delivery due to predicted size of my baby. This was a hard decision for me due to my needle phobia but on the day the staff on shift really helped me .

The obstetrician Dr Gibson spoke to me prior to the procedure and made me feel more comfortable. The staff in theatre that day Skye the anaesthetics nurse did a great job talking to me through out the procedure and helped keep me calm along with the consultant anaesthetist Dr Martin Watson ( apologise  if this is not his correct name ).

One person completely stood out for me on the day and without her I don’t think I would have got through the c section was Dr Sharda. Prior to meeting Dr Sharda on the morning of my planned C section I was very apprehensive and worked up, I was very worried about having the spinal. Dr Sharda explained the spinal to me and tried to understand my concerns around the spinal. I found her very reassuring and can’t thank her enough for the assistance on the day. She was completely professional throughout and I think she deserves recognition as prior to the c section I thought it was going to be a very traumatic experience but with all the assistance from the staff I have lots of positive things to say about it. 

The care we received in the ward after was also amazing, all of the staff were fantastic , in particular Midwives  Heather and Lynsey assisted us as we were having issues feeding our baby and all of the support team on the ward were great as well.

We can’t thank the full team enough for the way they looked after us and we are very grateful for the care we received. 

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Responses

Response from Alexa Foster, Midwife, AMU, NHS Ayrshire and Arran 4 weeks ago
Alexa Foster
Midwife, AMU,
NHS Ayrshire and Arran
Submitted on 03/11/2025 at 16:11
Published on Care Opinion at 16:11


Dear Annon6

Thank you so much for taking the time to share your experience at Ayrshire Maternity Unit. We are delighted to hear that your journey was positive and that our team was able to support you through what can be a very challenging time, especially with your needle phobia.

It is wonderful to know that you were provided with tailored individualised care throughout your pregnancy and postnatal journey. We are proud that the care you received turned what could have been a stressful experience into a positive one. We will ensure that your feedback is chares with those you have named and with the wider team.

On behalf of everyone at Ayrshire Maternity Unit, thank you again for you're thoughtful feedback. We wish you and your family all the very best.

Warm regards

Alexa Foster

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