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Compliment and Thanks for Excellent Care

Posted By mercurysx74

"Compliment and Thanks for Excellent Care"

About: Dorset County Hospital / Accident and emergency Dorset County Hospital / General surgery South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I wanted to express my sincere thanks for the excellent care I received. In the early hours, I contacted NHS 111 thinking I had a relatively minor issue that could be resolved with antibiotics. However, the 111 handler triaged my symptoms and referred me to the duty doctor.

Both the 111 handler and the doctor listened carefully to my symptoms, and the on-call GP was sent to assess me at home within the hour. After examining me, the GP suspected appendicitis and referred me directly to the on-call surgical team at Dorchester Hospital. When I arrived at A&E, I was seen promptly, and my appendix was removed. I was discharged the following day with no complications. 

I’m now fully recovered and extremely grateful for the thorough, efficient, and compassionate care I received at every stage. Please could you pass on my thanks to NHS 111 staff, on-call GP and Dorchester Hospital Surgical staff involved in my care. Also, there was a recovery nurse who took the time to speak to my partner (who was also a patient at the hospital at the time) to let her know I was ok after my surgery. She really appreciated that! 

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Responses

Response from Julia Cherrett, Patient Experience and Public Engagement Manager, PALS, Dorset County Hospital NHS Foundation Trust 4 weeks ago
Julia Cherrett
Patient Experience and Public Engagement Manager, PALS,
Dorset County Hospital NHS Foundation Trust

Submitted on 04/11/2025 at 12:25
Published on Care Opinion at 12:25

Hello

Thank you so much for taking the time leave your feedback. It is fantastic to hear about the care you have received not only from the staff at Dorset County Hospital but the wider team and how everyone worked together to ensure you were promptly treated. I will ensure that the staff involved in your care here are made aware of your lovely comments. I hope you are making good progress following your operation and your partner is feeling better.

Best wishes

Julia Cherrett

Patient Experience and Public Engagement Manager

Dorset County Hospital.

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Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust last week
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 21/11/2025 at 10:50
Published on Care Opinion at 10:50

Good morning,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We hope you are on the mend, and are sorry you had to use our NHS 111 services in the first place!

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the call handler who dealt with your incident, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date of the incident and address and thank you message and we will ensure this is passed onto to the relevant handler.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,


The Patient Engagement Team

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