"Staff attitude on the ward"

My daughter had been referred Ward 7 Ninewells. She is in her early 20's, this was the second time in a week she had been sent to Ninewells by her GP, firstly to accident and emergency. The staff in accident and emergency were very professional and understanding. 

When she was referred today to ward 7, her sister went with her, she was due pain relief, and when her sister asked a staff member they said in a very cheeky and unprofessional manner they are very busy and will get the meds at some point . Now I realise this is a busy environment but there is no reason to speak to people like this. My daughter got her pain relief half an hour later and she asked the nurse for some anti sickness as she was feeling sick and this usually increases after taking her pain relief. I went into the ward over an hour after that and she still hadn't received her anti sickness. I asked the nurse who said they would get it. She received her medication 90 minutes after asking for it. 

As we were waiting on the doctor coming around with results of blood tests, the staff member was on the phone to a patient who had a scan carried out. When they came off the phone they started telling another patient about the patient on the phone and she couldn't give out the results. I found this very unprofessional and although they didn't name the person who was on the phone, they should never have been speaking to another patient about this phone call.

The time I spent on ward 7 with my daughter this staff member was very unapproachable and unprofessional.  I understand it is a stressful job but the people who are there to be cared for deserve much better, and a better attitude when talking to patients and there families.