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Today was exceptional

Posted By Capped

"Today was exceptional"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I came in today to see Luke. As it is, these things can be daunting however, Luke makes you feel ‘normal’ and if anything cared for.

I needed treatment and to discuss futures medication. Was completely at ease and bizarrely pain free after needle or 2!

The Branston clinic has always been the one where I’m more comfortable but today was exceptional.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion last week
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 06/11/2025 at 16:33
Published on Care Opinion at 16:33

picture of Andrew Garratt

Hi Capped,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your story with Luke and he will be happy that he was able to care for you during your appointment. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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