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Made me fully at ease

Posted By Dahlia123

"Made me fully at ease"

About: Forth Valley Royal Hospital / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

I have been back and forth at the doctors since august with gastro pains and a number of other issues. 

My gastro pains flared up early hours of this morning I persevered with the pains till they began travelling round to my back and I called 111 who sent me to livilands out of hours where I was seen by Lesleyanne and Donna who were amazing, they honestly couldn't have been any nicer. They were hugely knowledgeable and supportive and provided me with lots of reassurance and support. I have a needle phobia but they made me feel fully at ease i was able to get my injection with ease and no distress. 

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Responses

Response from Andrew McCall, Service manager, Out of Hours, NHS Forth Valley 4 days ago
Andrew McCall
Service manager, Out of Hours,
NHS Forth Valley

Submitted on 29/10/2025 at 15:36
Published on Care Opinion at 15:36

Good afternoon Dahlia123

Thank you for sharing your experience of your recent visit to Out Of Hours.

I was sorry to hear you were unwell and had reason to attend OOH however am pleased to hear that your found Lesley-Anne and Donna to be knowledgeable and supportive which made you feel reassured. I especially note that they supported you with your phobia ensuring you received your treatment with ease.

I will share your feedback with Lesley-Anne and Donna as I know they will appreciate and value your comments.

I hope you are feeling better and recovering well

Regards

Andrew McCall

Out Of Hours Lead

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