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The staff were all lovely and polite

Posted By sagittariussq48

"The staff were all lovely and polite"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

Attended for prep refill and health screen. I was accommodated well with staff as a walk in client. The staff were all lovely and polite. I’m secured and satisfied that confidentiality is one of their priority in which I felt while having the service. Overall the staff and service I got is superb. I commend on Sr Charlotte and Maddie for taking good care of me while I’m there.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion last week
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 06/11/2025 at 16:28
Published on Care Opinion at 16:28

picture of Andrew Garratt

Hi Sagittariussq48,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your feedback with Maddie and Charlotte and they will be pleased that they were able to take care of you during your appointment. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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