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They were all very understanding

Posted By hellionic

"They were all very understanding"

About: NHS 24 / Breathing Space (Phoneline)

(as a service user),

I have called breathing space a number of times over the past few months when I had no where else to turn (was dealing with the stress of moving house as well as my parents divorcing after 40 years) and found it a brilliant resource every time. I think I got a different person each time, but they were all very understanding and gave me space to talk about how I was feeling as well as prompts on how I could reframe my thoughts and manage my emotions. I am so grateful that this phone line exists, and know that if I ever need a sympathetic ear it is there for me. 

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last week
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 22/10/2025 at 09:54
Published on Care Opinion at 09:54

picture of Stephanie W

Dear hellionic,

Thank you for sharing your story on Care Opinion.

I am sorry to learn of the challenges you have been experiencing over the past few months, I understand this must have been a very difficult time.

I'm so pleased to hear that you have received the support you required upon contacting Breathing Space. It’s great to hear that you find it such a brilliant resource and that all of the staff members you have spoken with have been so understanding.

I will ensure your feedback is shared with the Breathing Space Team. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

Thank you again for taking the time to share your story and please do not hesitate to continue using our service for support. We are always here to help and listen.

Best wishes,

Stephanie

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