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"I have MS and my partner has mesothelioma"

About: General practices in Lanarkshire

(as the patient),

We can't get appointments or even spoken to appropriately from members of staff and feel worse after phoning because anxiety is off the scale, which means stress, which means MS is worse! Honestly don't feel like we can depend on our doctors/practice for anything and my partner's terminal cancer which you would think should be dealt with appropriately. They hadn't even updated his pain management/prescription so had to get palliative nurse to physically go to surgery and sort it out and then bring it to him too as the way they were questioning the amount he had to take was terrible but she informed them exactly what he should be taking. We have never heard of anything like this, especially with our health conditions, but obviously cancer and MS isn't serious enough to get a proper patient/doctor service!

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/10/2025 at 13:49
Published on Care Opinion at 13:49


picture of Jennifer Montgomery

Dear Little Owl,

Thank you for sharing your experience of your GP practice.

I am sorry to hear of the problems you are having getting appointments with your doctor, or even being spoken to correctly by the staff. I am disappointed to hear this and I can only imagine how frustrating it must be for you both.

Unfortunately GPs are not registered to respond to on Care Opinion but are responsible for investigating concerns about their practice. Please could I ask that you contact the practice manager to raise these issues and they will provide a personal response.

Best Wishes,

Jenni

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