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"STARS and my feelings towards the place"

About: Staffordshire Treatment and Recovery Service - STARS / East Team

(as a service user),

Overall I think stars is a good place to retrieve support from, in my personal experience I suffer with a lot of panick attacks amongst other mental health problems, however STARS is a place I feel comfortable in, I've actually never had a panick attack whilst visiting this place unlike a lot of other places and it's good to point that out for anyone else that suffers the way I do.

STARS also allows a place called Betterways run from the building, I attend betterways twice a week and again because I'm used to this building and staff and surroundings I'm also able to attend these meetings without the fear of having a panick attack, I have gotten to no a few of the staff both at STARS and also Betterways, overall they are all good people, not to pushy but understanding of my needs.

My key worker Jenny is very fair and helpful at the same time and has supported me on and off for over a couple of years now, the only problem I could point out is a couple of uncancelled appointments wich has been annoying at the time however I've always had an apology with an explanation given so all in all I would recommend this place to anyone suffering with any kind of drug or alcohol problems, But don't forget guys there is only so much they can do, if you don't want to help yourself it's quite hard for these guys to also help you. Although they will still try regardless. 

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Responses

Response from Kerry Glover, Team Manager, STARS - East Team, Inclusion last month
Kerry Glover
Team Manager, STARS - East Team,
Inclusion
Submitted on 24/09/2025 at 16:01
Published on Care Opinion at 16:03


Hi Panick Attack Man,

My name is Kerry I am the Hub Manager at Burton.

Thank you for taking the time to write your experience with Stars Burton.

Its great to hear that you feel comfortable within our service which prevents you from having panic attacks.

Im glad you are attending the betterways groups, that shows real commitment to your journey.

I shall ensure that Jenni knows that you felt supported by her. Im sorry to hear you had a few cancelled appointments, we try our hardest to make sure this is not a regular occurrence and will inform individuals of changes as soon as possible.

I agree with your comment that you have to also want to help yourself so that we can support you, this shows that you wanted to make changes and have achieved this.

Wishing you all the best in the future.

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