Routine bowel screening led me to be called in for a colonoscopy.
The prep was gruelling and by the time I arrived in the department 24 hrs later, I felt fragile and vulnerable.
The male HCA was lovely.
The nursing staff were lovely.
The consultant doing the procedure was not.
I feel they displayed poor patient facing skills.
They were abrupt to me and lacked compassion.
It felt like they were bored with 'yet another bowel screening programme colonoscopy'.
They brushed over my concerns and made me feel stupid for asking.
I sensed the nurses present may have felt this, and it seemed they were extra kind to me to make up for it.
What a shame.
Perhaps observe the HCA s and nurses for tips on effective communication skills and how to practice compassion.
"Nursing staff were lovely but consultant was not"
About: Raigmore Hospital / Gastroenterology Raigmore Hospital Gastroenterology IV2 3UJ
Posted by Janwe76 (as ),
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