Overall a terrible, painful experience due to the sheer inefficiency of the systems. Ended up in more pain and discomfort than when entered. Largely ignored apart from the exceptional care given by 2 members of staff.
Angel got a recliner to help relieve the severe back pain after sitting on a wheelchair for an hour and a half. He checked with me regularly and demonstrated an above level of care and compassion. I would ask you to pass on my grateful thanks. The other member of staff who is like a breath of fresh air is Danielle. Her caring and patience is above average and provided support during a very painful uncomfortable 5 hour experience.
The staff work incredibly hard but the systems they are asked to operate under would not be tolerated in any other profession, in my view.
This was not a particularly busy or crowded time but the amount of paperwork required far outweighed clinical examinations. Thankful for the 2 mentioned staff members.
"Thankful for the staff"
About: Western General Hospital / Medical Assessment Unit Western General Hospital Medical Assessment Unit EH4 2XU
Posted by Aussiesue (as ),
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