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For me, this was the NHS at its very best

Posted By aurigash37

"For me, this was the NHS at its very best"

About: University Hospital Monklands / Ambulatory Care University Hospital Monklands / General Surgery (Ward 4)

(as the patient),

I attended the SACU recently, after being referred by my GP.  I had an infected cyst, which had not responded to 2 weeks of antibiotics. 

I was quickly seen by Surgeon and talked through options. I opted for a local anaesthetic as recovery would be quicker.  I arrived in the unit at 1pm and was discharged at 4pm. 

I just want say a huge thank you to the staff for the care I received.  For me, this was the NHS at its very best -  wonderful care, support and a prompt successful outcome. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/09/2025 at 16:40
Published on Care Opinion at 16:40

picture of Jennifer Montgomery

Dear aurigash37,

Thank you for sharing your experience at University Hospital Monklands, SACU and Day Surgery.

I am delighted to hear that you were well looked after when having a cyst removed. It must have been very reassuring for you.

I look forward to sharing your kind words with the whole team who I am sure will get a real boost in hearing your lovely feedback.

I hope you are keeping well.

Best Wishes,

Jenni

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