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Kind and reassuring throughout

Posted By millimeterrp66

"Kind and reassuring throughout"

About: New Victoria Hospital / Minor injuries unit

(as the patient),

I was on holiday and had an insect bite when which became infected. I was seen at MIU at the New Victoria by an ENP called Wilma. She was so efficient, got me through quickly, assessed me and gave me antibiotics. She also gave full advice on what to do if it worsened. I found her to be kind and reassuring throughout. Truly excellent service.

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Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 12 hours ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 19/07/2025 at 09:53
Published on Care Opinion at 09:53

picture of Karen Hughes

Dear millimeterrp66,

thank you so much for your kind feedback following your recent visit to the MIU at the New Victoria Hospital for treatment of your infected insect bite.

We're really pleased to hear that your experience was a positive one, I will pass on your lovely comments to Wilma and the rest of the team, they work hard to provide prompt, compassionate and effective care, its always encouraging to know we've met those standards, they will truly appreciate your recognition.

I hope you are fully recovered now.

with kind regards,

Karen

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