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I need not have worried when I made my appointment

Posted By papayb99

"I need not have worried when I made my appointment"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I am a Kidney Transplant patient and therefore I am on immune suppression drugs. I have developed perianal warts and been referred for treatment. I did feel a bit stressed attending a sexual health clinic, I am 71 and married for 47 years. I need not have worried when I made my appointment I spoke to Nicky she assured me I would see a Dr Gardi and he was very nice. From the moment I entered his room he was very kind to me and made me feel relaxed, he explained everything clearly and administered the first treatment freezing the warts, and explained the future treatment. I cannot praise the whole team enough so well done and thank you all so much.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion yesterday
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 18/07/2025 at 16:24
Published on Care Opinion at 16:24

picture of Andrew Garratt

Hi Papayb99,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your feedback with Dr Gardi and Nikki and they will be pleased that you found them kind and made you feel relaxed during your appointment. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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