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Absolutely outstanding first class service received

Posted By frostqf37

"Absolutely outstanding first class service received"

About: Trafford General Hospital / Accident and emergency

(as the patient),

Had a shoulder injury while snowboarding. Receptionists really helpful and concerned. Triage nurse assessed me 15 minutes.

Booked on x-ray appointment for later that day. Arrived 30 minutes early and had x-ray and consultation within 30 minutes. Absolutely outstanding first class service received. Thank you so much.

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Responses

Response from Ashley Derbyshire, Patient experience programme manager & service manager, Patient Experience Team, Manchester University NHS Foundation Trust 4 days ago
Ashley Derbyshire
Patient experience programme manager & service manager, Patient Experience Team,
Manchester University NHS Foundation Trust

Submitted on 15/07/2025 at 15:49
Published on Care Opinion at 15:49

The Patient Experience Team thank you for taking the time to share your positive feedback on the Care Opinion website regarding the care that you received, when attending the Urgent Treatment Centre (UTC) at Trafford General Hospital (TGH).

It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and Divisional Director for the Emergency Care Village, to be shared with the staff members involved.

Thank you once again, for taking the time to provide your positive feedback.

Yours sincerely,

Patient Experience Team

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