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Looked after me with compassion, care and attention

Posted By Hip op day

"Looked after me with compassion, care and attention"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as a service user),

I went into the National Treatment Centre at Victoria hospital Fife for a Total Hip replacement. All the staff were lovely and looked after me with compassion care and attention. From domestic staff ensuring my room was kept clean to the nursing team ensuring I was looked after and comfortable everyone was great.

I was also assessed by OT and physio ensuring I could manage at home with self care and mobility, time was given and nothing felt rushed.

Thank you also to the theatre and medical staff where I was treated with respect and dignity. I am now 3 weeks post op and progressing each day, I am looking forward to getting my life back cycling swimming and playing golf without pain. X

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Responses

Response from Aileen Mackin, Charge Nurse, National Treatment Centre, NHS Fife 7 months ago
Aileen Mackin
Charge Nurse, National Treatment Centre,
NHS Fife

Submitted on 17/03/2025 at 19:09
Published on Care Opinion at 19:09

picture of Aileen Mackin

Dear Hip op day,

Thank you very much for taking the time to share your experience during your recent stay within the National Treatment Centre. I am delighted to hear that you felt that the staff were lovely, compassionate and showed you care and attention.

The staff within the National Treatment Centre take great pride in maintaining a clean and tidy environment, especially our domestic staff so they will be delighted to read this feedback.

I am so glad you felt you were given enough time to complete your assessments within the ward and did not feel rushed. This will help grow your confidence to be able to be as independent as possible at home.

I really hope you get back to enjoying the activities that you did before your operation. Best wishes with your continued recovery,

Take care,

Aileen and The NTC Team

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