I called the practice to request an appointment and I made use of the ‘call-back’ service that the clinic offers. I waited for nearly 2 hours and no one called me back. When I called the practice to ask for a reason, the lady at the phone just told me that she didn’t know why no one called, and she didn’t even know who to contact to complain about it. She kept saying ‘I apologise for the inconvenience’ as if she was a mechanic phone message and she told me to call back the day after or to use the online form. Unfortunately, I was only off today and I cannot keep my phone with me at work and it will be very hard for me to call unless it’s on a day off. Even if I complete the form, I would not be able to answer their call back until my day off. This means I will have to wait until next week and hope that someone answers the phone and knows what is going on in that clinic. This is totally unacceptable. No understanding at all for people that don’t have office hours at work.
"Not reliable "
About: Boleyn Medical Centre Boleyn Medical Centre East Ham E6 3BD
Posted via nhs.uk
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