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Friendly, helpful and reassuring

Posted By Taz2406

"Friendly, helpful and reassuring"

About: Victoria Hospital / Day Intervention Unit Victoria Hospital / Endoscopy

(as a service user),

I recently had a colonoscopy and gastroscopy carried out at Day Intervention unit at Victoria hospital Kirkcaldy.

Every staff member, receptionist, nurses, doctor was friendly, helpful and reassuring. I was very anxious when I went in, but they all helped me stay a bit calmer.

I’m afraid I can’t remember all their names, but 2 of the nurses were Kim and Mary. The whole team is a credit to the NHS 

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Responses

Response from Vivien Boylan, Charge Nurse, Day Intervention Unit, NHS Fife 6 months ago
Vivien Boylan
Charge Nurse, Day Intervention Unit,
NHS Fife

Submitted on 30/11/2024 at 15:59
Published on Care Opinion at 15:59

picture of Vivien Boylan

Dear Taz2406,

My name is Vivien Boylan and I am the Charge Nurse in Day Intervention Unit.

Thank you very much for taking the time to write to us with your feedback. I am pleased to hear that you felt all the staff were friendly and helpful. I will pass on your kind comments to all the staff

I hope you are recovering well.

Kind Regards

Vivien

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Taz2406 (a service user)

I am doing good thank you. So many people are too quick to criticise the NHS but don’t acknowledge good service. I couldn’t have been looked after any better. The whole team are a credit to the NHS

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