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She validated our feelings and demonstrated great warmth.

Posted By Carherine

"She validated our feelings and demonstrated great warmth."

About: Paediatrics - Rmch The Ulster Hospital / Paediatric Outpatients

(as a service user),

My baby daughter was seen today by Dr Courtney in the Ulster Hospital Paediatric Outpatient Department.

Dr Courtney could not have been nicer and took time to listen carefully to our concerns. She validated our feelings and demonstrated great warmth. 

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Responses

Response from Karen Orr, Interim Lead Nurse, Woman & Acute Child Health, South Eastern Health & Social Care Trust 9 months ago
Karen Orr
Interim Lead Nurse, Woman & Acute Child Health,
South Eastern Health & Social Care Trust

Submitted on 03/10/2024 at 12:02
Published on Care Opinion at 12:02

Dear Catherine

Thank you so much for your lovely feedback.

We are very thankful to have such a wonderful team of Consultant Paediatricians who deliver safe, effective and compassionate care on a daily basis.

I do hope your baby daughter is well and continuing to thrive and you are able to enjoy he.! Nothing quite prepares us for parenthood, but it is the most amazing experience!

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