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"Very caring and professional"

About: Antrim Area Hospital / Breast Care Whiteabbey Hospital / Pre-Assessment Unit

(as the patient),

I received a letter advising me that I had been recalled after my Mammogram. I was quite shocked and surprised too.

My sister went with me to the follow up appointment. We were seen by the breast Care Nurse, Shelley, who was lovely and explained the situation to us and advised what would be happening that morning.. 

I had to have another mammogram and a scan and a biopsy and another mammogram. 

All the staff were lovely and made me feel less nervous. 

I was told I would get the results in a couple of weeks. 

I returned to the hospital Antrim Area a couple of weeks later and saw the consultant Mr McFall, who advised I had Ductal Carcinoma in Situ (DCIS). He explained about this and what they needed to do. I would need to have surgery to remove the cells and tissue which would go to Pathology and I would need some radiotherapy as well to ensure it doesn’t return. 

This was a lot to take in. He advised the operation would be within the next 5/6 weeks. 

I met with Shelley, the Breast Care Nurse, after this and she went over things with me again in more detail and gave me leaflets and information on what was going to happen with the operation etc.

I found all of the staff to be very caring and professional . 

I received a letter to go for a pre operation assessment. My sister went with me to this assessment and once again all the staff were excellent. I spoke to the Anaesthetist Dr Armstrong  first as she wanted to speak to me about my previous operation in the Royal Victoria Hospital last year  as I had a respiratory incident going under anaesthetic. She has requested that I have a heart scan before I have my  operation. Nurse Amy did my blood pressure and bloods and weight and height and an ECG. She was very professional and caring too. 

I saw Nurse Teresa after this and she went over my medical history with me and what medication I was on and gave  me details about the day of the operation and what to expect. She gave me leaflets and info to take home with me. 

Teresa is a wonderful Nurse and she made me feel  very at ease and explained things clearly as I was very nervous and had not slept well the night before. 

Thank you again to all the great staff I have seen so far in Antrim Area Hospital Breast Care Department and the Pre Operation Department. 

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Responses

Response from Marie Devlin, Manager Pre Assessment Unit, Antrim & Causeway, Surgical and Clinical Services, NHSCT 17 months ago
Marie Devlin
Manager Pre Assessment Unit, Antrim & Causeway, Surgical and Clinical Services,
NHSCT
Submitted on 17/06/2024 at 09:32
Published on Care Opinion at 09:32


Dear Excellent staff,

My name is Marie Devlin and I am the manager of the pre assessment unit. Thank you so much for taking the time to give us your opinion on your surgical journey at a time when you have so many other more important things to be dealing with.. Everyone works very hard to make each patients experience personal to them and I am extremely proud of them all. We understand that patients can be very apprehensive about their surgery and anaesthetic and we try to allay any fears or worries that they may have.

I will pass on your kind compliments to Amy and Teresa they be delighted and I wish you well with your pending surgery and a speedy recovery.

Marie

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Response from Bernie Irvine, Interim Lead Nurse Surgery, Surgery, NHSCT 17 months ago
Bernie Irvine
Interim Lead Nurse Surgery, Surgery,
NHSCT
Submitted on 17/06/2024 at 14:17
Published on Care Opinion at 14:17


Dear Excellent Staff,

My name is Bernie Irvine and I am the Lead Nurse for Surgery and Breast Care in the trust.

I really appreciate you taking the time to let us know about your positive experience.

The staff work very hard to ensure that patients are put at ease and are given appropriate information and explanations.

I will ensure that all the staff hear about your kind words especially Shelley and Mr. McFall.

I wish you all the best for your surgery and hope you have a speedy recovery.

Bernie.

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Update posted by Excellent Staff (the patient)

Thanks so much Bernie.

Yvonne was also very helpful and caring and explained things very well. I spoke to Yvonne on the telephone on a couple of occasions and she was able to answer my questions. There is so much to take in and sometimes it’s overwhelming when reading all the leaflets and brochures.

Thank you again to all your team.

Thank you for wishing me all the best too.

Regards

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