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To give thanks 🙏

Posted By stonemm48

"To give thanks 🙏"

About: Downe Hospital / Urgent Care Centre Mental Health Assessment Centre / Downpatrick Northern Ireland Ambulance Service / Emergency ambulance response South Eastern Health & Social Care Trust

(as a service user),

My family was in severe difficulty due to marital problems. Due to stress and grief as a mother to two beautiful girls my mental health began to deteriorate over a period of time. This was prior to the pandemic but continued on/off throughout, yet the services never let us down despite their increased pressure and workload.

I cannot praise the NHS, PSNI, Social Services and our local school enough for their help and support. They have been truly amazing.

Dr McCaffrey (Psychiatrist Downpatrick now retired)

Dr Pollock (Clinical Psychologist Downpatrick)

Susan (Senior Social Worker Newcastle)

Roisin (Social Worker NC)

St Mary’s Primary School Newcastle (Denise, Declan, Jenni and all of the teachers.)

Ambulance Service (Paul and partner Karen).

I would not be here to tell the tale without you all and my children would be without a mother. I cannot praise and thank you all enough! I am safe, healthy and well, as is my estranged husband and two daughters. Thank you for your patience, kindness, dedication and professionalism. We shall be forever in your debt.

Susan is amazing, as is all of her team. I just don’t know how they do it!

Likewise all of you who contributed to our safety and recovery as a family despite the severe challenging conditions you work under and face everyday.

Thank you so much 🙏

More about:
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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 13 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 31/05/2024 at 16:30
Published on Care Opinion at 16:30

picture of Maggie Hamilton

Good afternoon stonemm48,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It is heartening to hear how safe, healthy and well you are doing now and how amazing Paul and Karen from the Ambulance service were with you in such a challenging time for you and your family. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for. It means such a lot to our teams to hear that they have a made a difference and I am sure they will be delighted to hear your lovely words.

I wish you and your daughters the best in your future.

Kind regards,

Maggie

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Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 12 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 04/07/2024 at 10:01
Published on Care Opinion at 10:01

picture of Conor Campbell

Dear stonemm48

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your and your family’s experience through a challenging time in the care of a range of services across South Eastern HSC Trust, NIAS, PSNI and St. Mary’s Primary School.

It is great to learn that your quality of care and experience has been of the standard that we aspire to.

It is so important to be looked after with expertise and compassion and our Trust Services and wider services have shown themselves to be a solid example of putting this into practice to good effect for you and your family.

Your positive feedback is now being shared to the teams involved to let them know that their contributions have been effective and appreciated and to motivate ongoing high levels of safe, effective and compassionate care.

I wish only the best for you and your family going forward.

Best wishes

Conor

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