"Above and Beyond"

I have needed treatment for various matters but particularly for orthopaedic operations resulting from a very active sporting career. Despite the Covid restrictions when I deliberately stood back to allow the Health Service to look after others in more urgent need there was very little delay after that despite the media promulgating "delays" I suffered none of this. The referrals to the specialists were prompt and very efficient. In fact in 2022 I had to have two operations and the only delay was the need to have a suitable recovery period between the two. Recently other matters have arisen. When attending to order a repeat prescription on Monday I asked if I might make an appointment to see a specific doctor at some time in the future. The very polite receptionist said that she would ask the doctor. The next morning (early) there was a message for me to call back as the doctor could see me tomorrow.I duly made the appointment for Wednesday afternoon. This was conducted in a very sympathetic and efficient manner with all issues addressed. A blood sample was required and I was given a piece of paper to hand to reception.After suitable jokes about the mode of communication the very polite receptionist informed me that there was a cancellation vacancy at 10-25 am the following morning. So here I am back home having given a blood sample taken by a very efficient and very pleasant nurse. The experience of this week simply mirrors that which I and my family have experienced throughout our involvement with the practice-in no particular order friendly, polite and efficient. So when you hear or see criticisms on the news,in the written news media and on line about delays etc. tell them of this!