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Excellent service from NDDH/CMDU

Posted By octanshb37

"Excellent service from NDDH/CMDU"

About: North Devon District Hospital / Covid Medicines Delivery Unit (CMDU)

(as the patient),

I contracted Covid for the first time. As I am immune suppressed I rang 111 who answered the phone promptly and then referred me to the Covid Medicines Delivery Unit to be assessed.

Within 30 minutes I received a phone call from them, was assessed and my treatment was issued and delivery arranged for later the same day.

Everything was explained clearly and I was made to feel very at ease. The service was very well organised and efficient and the care shown is very much appreciated. Thank you to you all.

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Responses

Response from Julie Peachey, Junior Sister (Northern Services), Covid Medicine Delivery Unit (Northern Services), Royal Devon University Healthcare NHS Foundation Trust about a year and a half ago
Julie Peachey
Junior Sister (Northern Services), Covid Medicine Delivery Unit (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 02/12/2023 at 10:29
Published on Care Opinion on 04/12/2023 at 10:00

Good morning, I apologise that it has taken so long to respond to your feedback. Thank you so much for taking the time to do this. I am so pleased that your experience of the whole service was a positive one, we make every attempt to contact patients as soon as we receive their referral as we understand the anxiety having Covid can cause.

I hope you found the antivirals to be of benefit and you made a speedy recovery.

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