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"so disappointed "

About: Tameside General Hospital

due to an administrative error on my consultants letter to my gp i am unable to obtain repeat prescrition to continue treatment after the 4 month review.

simple answer really gp said they will clarify by email with dermatology and then continue to issue repeat prescription.

why am disappointed because after one month dermatology have not clarified or replied to gp emails

the telephone number on the clinic web site is unobtainable ??

i have left messages for the secretary's to ring me but no response

in essence the dermatology clinic in my experience is uncontactable and in my case unresponsive

after one month of failure despite repeated efforts to speak to the clinic my condition is now regressing and this is totally unavoidable if someone would respond

i will keep trying but i feel my next option is to physically attend the clinic and try to speak to a human being not leave messages or emails which are ignored ???

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Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust nearly 2 years ago
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust
Submitted on 04/09/2023 at 11:33
Published on Care Opinion at 11:33


I was very sorry to read that you have had difficulty in contacting the Dermatology Department at Tameside Hospital. To help us respond to your concerns, please contact the Patient Advice Liaison Team at palsandcomplaints@tgh.nhs.uk or by calling 0161 922 4466 and a member of the team will be able to assist you in contacting the Department.

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