Just wanted to say a massive thank you to everyone at the RAH Paisley for their care after I was bitten by a dog.
I was quite shaken by the event and had called NHS 24 for advice on what to do next. A video consultation was arranged and I was sent up to the RAH Minor Injuries Unit for further consultation, as the dog's teeth had penetrated the skin.
Once I arrived the receptionist was friendly and helpful, I was seen quickly by a triage nurse and then treated by the minor injuries staff. The nurse who treated me was patient and understanding of me even while I was in shock and struggled to answer some of the questions. She made me feel respected and cared for, which means a lot after a traumatic incident.
Unfortunately I can’t remember any names of staff members. The whole process of arriving at the RAH and being treated and discharged took around an hour. I was really worried about having to attend due to stories about how overstretched the services are, but despite the pressure they’re under the staff were positive and I didn’t feel rushed or judged.
Thank you so much for making my traumatic Friday afternoon a little easier and putting me at ease.
"Made me feel respected and cared for"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital Accident & Emergency PA2 9PN
Posted by hotelyk64 (as ),
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