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A very pleasant experience in spite of my condition

Posted By AWD22

"A very pleasant experience in spite of my condition"

About: Grantham & District Hospital / Accident and emergency United Lincolnshire Teaching Hospitals NHS Trust

(as a service user),

I ruptured my Achilles’ tendon 

I was directed to Grantham by 111 after being misled into thinking Glenfield had an A&E

I was in and out in 4 hours:

check in 

Triage

Initial exam by Dr

Ultrasound 

Dr explained treatment 

Plaster plus anticoagulant prescription

Pharmacy 

Exit

I felt like everyone was extremely prompt, genuinely cared about me and communicated very well. It was a very pleasant experience in spite of my condition.

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Responses

Response from Teresa Shepherd, A&E Sister, United Lincolnshire Hospitals NHS Trust 2 years ago
Teresa Shepherd
A&E Sister,
United Lincolnshire Hospitals NHS Trust

Submitted on 14/12/2022 at 13:54
Published on Care Opinion at 13:54

Dear AWD22

Thank you for you kind feedback.

As a team, we take pride in the service we provide and are always aiming to make improvements. Comments are shared at morning meetings and feedback such as this will certainly help boost morale and remind staff that their hard work and dedication is appreciated.

Thank you for taking the time to post feedback and hope you are feeling better.

Kind Regards

Teresa Shepherd

Grantham ED Sister.


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