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Care Opinion

Waiting times

Posted By Straight talker

"Waiting times"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency

(as a parent/guardian),

I had to take my daughter to Lincoln hospital after we waited three hours for an ambulance that called us back to say there was 26 other priorities in front of us. After waiting three hours and then adding an hour journey to Lincoln because our hospital is closed as our staff were sent to Lincoln.

We had to wait for over 4 hours to be seen, adding on the hour journey home it took 9 hours to resolve this. The waiting room have no TV, no radio, no magazines so your forced to sit staring at all the other unwell people. There was babies and small children having to wait hours to be seen, I think this level of service is unacceptable it was like being in an American film where an out real has happened so everyone is just left there until someone finally comes along to help.

I also think the parking charges are disgraceful noone wants to pay a fortune to park somewhere they don't want to be. I am embarrassed this is how our country has got that in an emergency you can no longer have care in the way in a couple of minutes. The doctor we saw was good.

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Responses

Response from Karen Hansord, Senior Sister, Accident and Emergency, United Lincolnshire Hospitals NHS Trust 6 years ago
Karen Hansord
Senior Sister, Accident and Emergency,
United Lincolnshire Hospitals NHS Trust

Submitted on 24/08/2017 at 09:09
Published on Care Opinion at 09:45

Dear Straight talker

I am sorry to read you that you were disappointed during a recent visit to Lincoln A&E, other than your pleasing comment regarding the medical care you received.

Over recent weeks the A&E department has seen an increased workload which has resulted in some long delays, leading to a build-up of people in the waiting area, which is also shared with the GP Out of Hours attendees.

The department is currently planning some changes which will create additional cubicles and a redesign of the waiting room. Whilst this cannot undo your poor experience I wanted you to be aware that we are actively addressing some of the issues you have raised.

I have checked the waiting room today and there are a few magazines to read, sorry if they were not available on the day you attended. I’m afraid they do get a lot of reading and can quickly become damaged and thrown away. We do welcome donations of any books and magazines.

Regards

Karen Hansord – A&E Sister

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Response from East Midlands Ambulance Service 6 years ago
East Midlands Ambulance Service

Submitted on 25/08/2017 at 15:24
Published on Care Opinion on 28/08/2017 at 08:54

Dear Straight talker

Thank you for taking the time to share your feedback with us; I am sorry that your daughter experienced a lengthy wait for an ambulance to provide transport to hospital.

We would like a few more details to help us better understand the circumstances and to allow us to see why we weren't able to get to you sooner. If you are willing to share more information please contact our Patient Advice and Liaison Service (PALS) via telephone number 0333 012 4216 or email emas.pals@nhs.net, or via the address displayed on our Patient Experience web page here - http://www.emas.nhs.uk/your-service/patient-experience/

I hope your daughter is making a good recovery, and thank you again for taking the time to share your experience with us.

Melanie Wright

Deputy Director of Communications

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